Practice & Patients

Safety, Flying, Practice Organisation & International Patients

Fit-to-fly certificates, appointments, insurance, bringing your MRI images and care for international patients at Medicum Palma.

Overview

Practical Help for International Patients

An injury or complaint abroad raises practical questions as well as medical ones — are you fit to fly, can you travel with a cast, do you need a referral, will your insurance cover it, and can you bring your MRI images from home?

At Medicum Palma, Dr. Heidl treats international patients, residents and holidaymakers in German, English, Dutch and Spanish. He issues fit-to-fly certificates, assesses travel risks such as thrombosis, works with your existing imaging and provides the medical documents and invoices you need — usually without a referral and often at short notice.

Book Appointment Emergency · +34 660 55 66 40
Patient Questions

Frequently Asked Questions

Practical answers from Dr. Heidl on the most common questions in this area. Tap a question to read the full answer.

G1What should I do if I have been robbed or had something stolen in Mallorca?

First ensure your personal safety and move away from the dangerous situation. Block debit cards, credit cards and, if necessary, your mobile phone. Report the incident to the Policia Nacional or Guardia Civil and obtain a denuncia; this is often needed for insurance, banks or replacement documents. If identity documents have been stolen, contact your consulate or embassy. If you are injured, I recommend medical examination and documentation.

G2I have been injured in Mallorca and my return flight is coming up. Do I need a fit-to-fly certificate?

After an injury, operation or acute illness, a fit-to-fly or ready-to-fly certificate may be useful or required. This applies to fractures, plaster casts, major joint injuries, recent operations, thrombosis risks or restricted mobility. Warning signs before flying are severe pain, swelling, shortness of breath, circulatory symptoms or marked mobility restriction. At Medicum Palma, I assess fitness to fly and issue certificates when appropriate.

G3Where can I find a German-speaking orthopaedist in Mallorca?

Acute complaints or sports injuries can significantly affect a holiday. At Medicum Palma, I treat international patients, residents, expats and holidaymakers in German, Dutch, English and Spanish for musculoskeletal complaints. If needed, MRI, CT or X-rays can be organised at short notice. The aim is fast diagnosis and individual treatment so that you can continue your stay.

G4Where can I find a German-speaking orthopaedist in Mallorca?

There are several German-speaking orthopaedists and trauma surgeons in Mallorca. The choice depends on whether surgical treatment, a second opinion or conservative therapy is desired. My focus is conservative orthopaedics and sports medicine with back, joint and tendon complaints, infiltrations, shockwave, acupuncture, osteopathy and SpineMED. I do not operate myself; if necessary, I refer to experienced surgeons.

G5When should I no longer fly after an injury?

After an injury, flying should be assessed if severe pain, marked swelling, fresh fractures, plaster casts, major joint injuries or thrombosis risks are present. Shortness of breath, circulatory problems or restricted mobility are also warning signs. Airlines may require a fit-to-fly certificate. At Medicum Palma, I assess medical acceptability, necessary measures and certificates.

G6Can I fly with a plaster cast?

Flying with a plaster cast is not always straightforward. After fresh injuries, swelling can increase and a closed cast can become too tight. Airlines have their own requirements, especially for recent fractures or long-haul flights. Warning signs are increasing pain, tingling, numbness, pale or cold fingers or toes. Before flying, it should be checked whether the cast needs to be adjusted or split.

G7What should I do for leg swelling after a flight?

Leg swelling after a flight can be harmless, but should be taken seriously if it is one-sided or painful. Warning signs are a feeling of tightness, calf pain, warmth, redness or increasing swelling. Thrombosis must then also be considered. Elevate the leg, drink enough and move carefully. One-sided painful swelling should be assessed promptly.

G8How can I recognize thrombosis after air travel?

Thrombosis can occur after immobility, injury, surgery or long flights. Warning signs are one-sided calf pain, swelling, a feeling of tightness, warmth, redness or pain when stepping. Additional shortness of breath, chest pain, coughing or circulatory symptoms are dangerous; seek medical help immediately. If thrombosis is suspected, targeted vascular diagnostics are required.

G9Can I bring my MRI, CT or X-ray images from Germany?

Yes. Existing images can often be included directly, saving time and avoiding duplicate examinations. Ideally, bring digital images on CD, USB stick or as a download link together with the written report. They often already provide important conclusions. If additional imaging is needed, I can arrange MRI, CT or X-rays in Mallorca at short notice.

G10Do I need a referral for an appointment at Medicum Palma?

For an appointment in my private practice, you usually do not need a referral. You can make an appointment directly. Medical letters, operation reports, MRI, CT or X-ray findings and a medication overview are helpful. This can speed up diagnostics. Whether it is a sports injury, back pain, joint complaint or second opinion - I take time for examination and next steps.

G11How quickly can I get an appointment at Medicum Palma?

Acute complaints often occur unexpectedly - on holiday, during sport or in everyday life. Therefore we try to offer appointments as promptly as possible to patients with acute pain or injuries. Availability depends on season, weekday and workload. Especially with sports injuries, back complaints or problems before the return flight, rapid assessment is useful. Contact us as early as possible.

G12Are German private health insurance and international travel health insurance accepted?

Many patients come from Germany, Austria, Switzerland, the Netherlands and other European countries. Treatment is usually provided on a private invoice basis. Invoices can often be submitted to private health insurers or international travel health insurers. Reimbursement depends on the tariff and contract. I am happy to provide medical documents and invoices.

G13Why do patients from all over Europe come to Medicum Palma?

Mallorca is a destination for golfers, cyclists, triathletes, water-sports enthusiasts, residents and long-term visitors. My focus is conservative orthopaedics and sports medicine, with the aim of treating complaints without surgery whenever possible. This includes acupuncture, osteopathy, shockwave, infiltrations, PRP, manual medicine, SpineMED and other procedures. I treat patients in German, English, Dutch and Spanish and am well connected when surgery is needed.

This information is general guidance and does not replace a personal medical consultation. In a serious or life-threatening emergency, always call 112 first.

Need Help?

Don't wait at a crowded emergency room. Dr. Heidl offers fast appointments — often the same day. Call and describe your situation, in German or English.

Book Appointment · +34 971 228 067 Emergency · +34 660 55 66 40
Carrer del Cardenal Rossell 20, 07007 Palma de Mallorca
Mon–Fri 09:00–18:00